Refund Policy
Effective September 2, 2026
This policy applies to products purchased directly from the Cobble House Studios website. Purchases made through another marketplace are governed by that marketplace's return process. This policy does not limit rights required by applicable law.
- Damage, defects, misprints, wrong or missing items, and lost shipments can be reviewed.
- Submit the official order-help form within the time limits below.
- Keep the item and packaging until we confirm the next step.
Made-to-order physical products
Our apparel and other printed goods are made specifically for each order. We do not normally accept returns or exchanges for a change of mind, an incorrectly selected size or color, or an address entered incorrectly by the customer. Please review the product details, size guide, color, and shipping address before payment.
Damaged, defective, or incorrect items
If an item arrives damaged, misprinted, defective, or different from the item ordered, submit the official order-help form within 30 days after delivery. If a shipment appears lost, submit the form within 30 days after its estimated delivery date. Include the order number, affected item, a description of the problem, and clear photographs when applicable. After review, we may provide a replacement or refund.
Changes and cancellations
Contact us immediately if an order needs to be changed or cancelled. We will try to help, but changes and cancellations are not guaranteed after production begins.
Digital products
Contact us within 14 days of purchase if you were charged more than once, could not access the purchased files, received damaged or materially incomplete files, or believe the delivered product materially differs from its description. We may first try to correct the download or file problem. Change-of-mind refunds for accessible digital products are not guaranteed.
How refunds are issued
Eligible refunds are returned through the original payment method. Processing time is controlled by the payment provider and the customer's financial institution.
How to request a refund or replacement
We can review a formal refund or replacement request only after you submit the private official order-help form with the purchaser's email address, order confirmation number, affected item, issue details, and clear photographs when applicable. Email may be used for general questions or replies to an existing case, but it does not open a refund or replacement case. Do not send payment-card details. This process does not limit rights required by applicable law.