Refund Policy

Effective August 2, 2026

We want every product listing to make the contents, formats, license, and compatibility clear before purchase. Because our products are delivered digitally, refund requests are reviewed according to the circumstances below and any rights required by applicable consumer law.

When to contact us

Please contact us within 14 days of purchase if you were charged more than once, did not receive access to your files, received damaged or materially incomplete files, or believe the delivered product materially differs from its description.

Technical problems

We may first try to resolve download, archive, format, or documentation problems. If we cannot provide the product as described within a reasonable time, we will approve an appropriate refund or replacement.

Change-of-mind requests

Change-of-mind refunds for successfully delivered and accessible digital products are not guaranteed. We will still review reasonable requests individually, subject to applicable law and the transaction terms shown at checkout.

How refunds are issued

Approved refunds are returned through the original payment method. Processing time is controlled by the payment provider and the customer’s financial institution.

Requesting help

Email support@cobblehousestudios.com with the purchaser’s email address, order or receipt number, product name, and a short description of the issue. Do not send payment-card details.